Services / Chronic Care Management

Chronic Care Management

Monthly care coordination for patients managing two or more chronic conditions — the ongoing work that keeps care plans current.

What It Is

The monthly coordination chronic conditions require

Chronic Care Management (CCM) is at least 20 minutes each month of non-face-to-face care coordination for patients with two or more chronic conditions — medication reconciliation, care plan updates, and consistent communication that keeps small issues from becoming missed diagnoses. CHMS runs this end-to-end on your behalf.

What's Included
  • Medication reconciliation & care plan updates
  • Monthly patient & caregiver communication
  • Coordination with community & support services
  • Monthly provider updates
How It Works

Identify

Patients with 2+ chronic conditions.

Build the Plan

Individualized & kept current.

Monthly Outreach

20+ minutes of coordination.

Close the Loop

Provider stays informed.

Benefits
  • Fewer avoidable ER visits and readmissions
  • Higher patient compliance and satisfaction
  • Added, CMS-supported revenue
The Platform Behind the Program

Powered by RCMS

Every CHMS CCM program runs on RCMS — our proprietary care intelligence platform. Instead of a generic monthly script, RCMS asks condition-specific questions, scores every response algorithmically, generates a targeted action item for the coordinator, and fires a real-time alert to the provider when a patient's risk crosses a threshold.

Patients aren't just monitored — they're mapped to a defined pathway for their diagnosis, so non-improvement on a treatment plan gets caught and escalated automatically, not discovered three months later at the next visit.

See How RCMS Works
The RCMS Loop
  • AskCondition-specific questions built for the patient's exact diagnosis.
  • ScoreAlgorithm-tied scoring turns responses into an objective severity score.
  • ActTargeted action items assigned automatically, with an owner and a reason.
  • EscalateReal-time alerts to the care team the moment a threshold is crossed.
Related Programs

Often paired with CCM

Remote Patient Monitoring

Adds daily vitals to the monthly coordination CCM provides.

Learn more

Remote Therapeutic Monitoring

Tracks therapy and medication adherence alongside CCM.

Learn more

Ready to coordinate care more proactively?

Let's talk about which patients are eligible for CCM.